Service Overview

Service Overview

A Higher Standard of Service

Customer-driven with over 50 years of experience.

Avantik specializes in a higher standard of equipment services and partnership to support your laboratory equipment.

Our Service Standard

  • 95% First Time Instrument Fix-Rate
  • Over 85,000 Replacement Parts in Stock
  • Nationwide Service Within 24 Hours
  • 180 Courtesy Loaner Instruments On Hand

Contact Avantik Service Today View Equipment and Brands We Service

View or Download as PDF View Avantik's "A Higher Standard of Service" Brochure

Our Technicians

Our Technicians

Our technicians are certified on all major equipment brands and models through the Avantik Training Academy, which blends formal instrument training with real world experience.

We offer a comprehensive, 6 Step Training Program that enables our technicians to provide the highest standard of equipment service.

Our 24-Hour Response Time

Our 24 Hour Response Time

Reduce your laboratory downtime in a proactive way to maximize uptime and minimize equipment downtime.

Our Streamlined Equipment Services

Our Streamlined Equipment Services

Through our consultative approach, we develop the best plan for you to achieve maximum instrument performance. We partner with you to develop the right combination of optimal equipment coverage and budget.

Service OptionsTier 1Tier 2Tier 3
One Annual Preventative Maintenance Visit Per 12 MonthsCheck MarkCheck MarkCheck Mark
Detailed Equipment Maintenance ReportsCheck MarkCheck MarkCheck Mark
Automatic Maintenance Scheduling And Contract Renewal NotificationsCheck MarkCheck MarkCheck Mark
Guaranteed Rapid Response TimeCheck MarkCheck MarkCheck Mark
Multi-Year Contract Special Pricing AvailableCheck MarkCheck MarkCheck Mark
Full Access To Technical Assistance HotlineCheck MarkCheck MarkCheck Mark
Emergency Service Evaluation and RepairsCheck MarkCheck MarkCheck Mark
Loaner Equipment Provided If NeededCheck MarkCheck MarkCheck Mark
Travel And Labor Included For Service Calls Check MarkCheck Mark
Parts Included*  Check Mark
One Annual PO  Check Mark

*Accessories, filters, ink cartridges, anti-roll plates and consumable items not included.

Avantik, A Higher Standard of Service