Service Overview
A Higher Standard® of Service
Customer-driven with over 50 years of experience.
Avantik specializes in A Higher Standard of Service of equipment services and partnership to support your laboratory equipment.
Our Service Standard
- Over 90% First Time Instrument Fix-Rate
- Over 85,000 Replacement Parts in Stock
- Nationwide Service Within 24 Hours
- More than 200 Courtesy Loaner Instruments in Stock
Contact Avantik Service Today View Equipment and Brands We Service
View Avantik's "A Higher Standard of Service" Brochure
Our Technicians
Our technicians are certified on all major equipment brands and models through the Avantik Training Academy, which blends formal instrument training with real world experience.
We offer a comprehensive, 6 Step Training Program that enables our technicians to provide the highest standard of equipment service.
Our Streamlined Equipment Services
Through our consultative approach, we develop the best plan for you to achieve maximum instrument performance. We partner with you to develop the right combination of optimal equipment coverage and budget.
| Service Options | Tier 1 | Tier 2 | Tier 3 |
| One Annual Preventative Maintenance Visit Per 12 Months |  | | |
| Detailed Equipment Maintenance Reports | | | |
| Automatic Maintenance Scheduling And Contract Renewal Notifications | | | |
| Guaranteed Rapid Response Time | | | |
| Multi-Year Contract Special Pricing Available | | | |
| Full Access To Technical Assistance Hotline | | | |
| Emergency Service Evaluation and Repairs | | | |
| Loaner Equipment Provided If Needed | | | |
| Travel And Labor Included For Service Calls | | | |
| Parts Included* | | ||
| One Annual PO | |
*Accessories, filters, ink cartridges, anti-roll plates and consumable items not included.